Frequently Asked Questions
Quick answers about ordering, payment, shipping, and package insurance.
How do I place an order?
Add the products you want to your bag, proceed to checkout, complete your shipping details, choose an enabled payment method, and submit your proof of payment.
Do you ship nationwide?
Yes. Local Philippine orders are shipped using the available local courier options shown at checkout.
Do you ship internationally?
Yes. International shipping is available and uses a separate shipping rate from local orders.
Is local shipping free?
GlowMate PH may offer free local shipping when enabled in store settings. International shipping is charged separately.
What is optional package insurance?
For eligible local J&T orders, package insurance can be added at checkout. The current fee is shown before you place the order.
What happens if I decline package insurance?
GlowMate PH can still help track the parcel and coordinate with the courier. Loss or damage claims after courier handoff are handled according to the courier claim process and applicable consumer rights.
How can I pay?
Available manual payment methods can include GCash, Maya, BPI, and MariBank. The payment methods currently enabled are displayed at checkout.
When will my order be processed?
Orders are processed after payment has been verified. You can track order updates through your member account when available.